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FAQ’s | All Things Denim

F.A.Q’s

Payment Methods

We accept Bank & Cheque Card payments on site

EFT from all major banks

Order Processing

Order processing will not begin until we receive a confirmed order and full payment.

Product Availabilty

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the following day provided payment is validated/received before 12:00 hours.

Every effort is made to effect shipment of your order timeously, however, unforeseen circumstances may cause delays. Should we be faced with such an occurrence All Things Denim will contact you via email and provide a revised shipping schedule

Delivery

We make use of The Courier Guy or Postnet for our “Flat Rate” delivery to send you your parcel unless requested otherwise. Once you have placed an order you will receive a Confirmation of your order. We will first check that the stock is indeed available as indicated by our system, as it may happen that quantities might differ due to human error. Items will be delivered within 2 to 7 working days. Should you have any further questions, please contact us.

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Returns

In the rare case that you are not completely satisfied with the item you have purchased, we will happily accept your return. Firstly notify us by email of your intention to make a return. Then all we ask is that you return your purchase in the same condition that you received it (you haven’t worn the items, there are no stains or damages, and all tags are still intact) within 7 days of receiving your order. The condition of garments will firstly be inspected before exchanges are accepted at the sole discretion of All Things Denim 

All returns and transportation costs for returns remain your responsibility. All Things Denim will not be held liable for any loss or damages occurring during the return process. All returns need to be accompanied by a clear copy of the purchase invoice.

Trading Hours

Tuesdays                  11h00 – 18h00

Wednesdays            11h00 – 18h00

Thursdays                11h00 – 18h00

Fridays                      11h00 – 18h00

Saturdays                 10h00 – 14h00

Consultations

Robyn - 081 039 8812
Michelle - 076 900 0573
497 Amy Street
Moreleta Park
Pretoria East
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